Privacy Policy

This Privacy Policy outlines Grey Shark Pool Services LLC's ("we," "our," or "the Company") practices regarding information collected from users who access our website at https://www.greysharkpools.com ("Site") or otherwise share personal information with us (collectively: "Users"). 

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information", is necessary for the performance of our contractual obligations towards you and for providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

We collect two types of data and information from Users:

• "Non-personal Information" is unidentified and non-identifiable information about a User(s), which may be made available or gathered via your use of the Site. We are not aware of the identity of the User from which the Non-personal Information was collected. Non-personal Information that is being collected may include your aggregated usage information and technical information transmitted by your device, including specific software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time, etc.) to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g., pages viewed, online browsing, clicks, actions, etc.).
• "Personal Information" is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:
• Device Information: We collect Personal Information from your device. This information includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information related to your activity through the Site.
• Registration or contact information: When you register or contact us on our Site, you will be asked to provide certain details, such as your name, e-mail or phone number, and other information.

We are committed to protecting your privacy. We do not rent, sell, or share Your information with third parties, except as outlined in this Privacy Policy.

 We may use the information for the following:

• Communicating with you – sending you notices regarding our services, providing you with technical information, and responding to any customer service issue you may have;
• To communicate with you and to keep you informed of our latest updates and services;
• To market our websites and products (see more under "Marketing");
• Conducting statistical and analytical purposes intended to improve the Site.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

Hosting and operating our Site;

• Providing you with our services, including providing a personalized display of our Site;
• Storing and processing such information on our behalf; 
• Providing you with marketing offers and promotional materials related to our Site and services;
• Performing research, technical diagnostics, or analytics;

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to:

• Comply with any applicable law, regulation, legal process, or governmental request;
• Enforce our policies (including our Agreement), including investigations of potential violations thereof;
• Investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues;
• To establish or exercise our rights to defend against legal claims;
• Prevent harm to the rights, property, or safety of us, our users, yourself, or any third party;
• To collaborate with law enforcement agencies and/or to enforce intellectual property or other legal rights.

You may request to:

• Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
• Receive a copy of personal information you directly volunteer to us in a structured, commonly used, machine-readable format.
• Request rectification of your personal information that is in our control.
• Request the erasure of your personal information.
• Object to the processing of personal information by us.
• Request to restrict processing of your personal information by us.
• Complain with a supervisory authority.

However, please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements. 

If you wish to exercise any of the rights mentioned above or receive more information, please contact our Data Protection Officer (“DPO”) via our online form or the postal address below.

We will retain your personal information for as long as necessary to provide our services and as required to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined, considering the type of information collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by relevant laws and regulations. 

We may rectify, replenish, or remove incomplete or inaccurate information at any time and our discretion.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our Services quicker and easier.



The Site uses the following types of cookies:

• 'Session Cookies' are stored only temporarily during a browsing session to allow regular use of the system and are deleted from your device when the browser is closed;
• 'Persistent cookies ' are read only by the Site, saved on your computer for a fixed period, and not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example, to allow us to store your preferences for the next sign-in;
• 'Third-party cookies,' which are set by other online services that run content on the page you are viewing, such as third-party analytics companies that monitor and analyze our web access.

Cookies do not contain any information that personally identifies you. Still, we may link the Personal Information we store about you to the information stored in and obtained from cookies. You may remove cookies by following the instructions for your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly, and your online experience may be limited.

We also use a “Google Analytics” tool to collect information about your site use. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We only use the information we get from Google Analytics to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites rather than your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose. Accordingly, we encourage you to read each third party's terms and conditions and privacy policy to which you choose to disclose information. 



This Privacy Policy does not apply to the practices of companies we do not own or control or to individuals whom we do not employ or manage, including any of the third parties to which we may disclose information as outlined in this Privacy Policy. 

We take great care in implementing and maintaining the Site's security and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain and prevent unauthorized use of any such information. We require any third party to comply with similar security requirements by this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied, or otherwise, that we will prevent such access.

By providing your phone number and opting to receive text messages from us, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.

To opt out of text messaging, you can reply "STOP" to any text message you receive from us. If not, you can call us directly to request removal from our text messaging system, making sure that your privacy is always respected.

Just so you know, even if you have unsubscribed from receiving marketing emails from us, we may send you other critical e-mail communications without letting you opt out of receiving them. These may include invoices, service announcements, or other administrative notices.

We may share information in the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation, or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations described in this Privacy Policy.

We understand the importance of protecting children’s privacy, primarily online. The Site is not designed for or directed at children. Under no circumstances shall we allow minors to use our services without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. Suppose a parent or guardian becomes aware that their child has provided us with Personal Information without their consent. In that case, they should contact us via our online form or US Mail at the address below:

We reserve the right to amend or revise the Privacy Policy periodically; material changes will be effective immediately upon displaying the revised Privacy Policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us via our online form or US Mail at the address below:

Grey Shark Pool Services LLC

5008 East Oak Island Drive

Unit 2, Suite 151

Oak Island, NC 28465

Last Modified: 05/01/2024