Pool equipment pad with pump, filter, and plumbing at a residential property in Oak Island

Submit Repair Request

Tell us about your equipment issue. We will contact you to schedule a diagnostic visit.

Describe the Issue

Provide as much detail as possible about the problem.

* Required field

First Name

Last Name

I am an existing Grey Shark maintenance customer

Existing customers receive priority scheduling.

Phone

Best Contact Method

Best Contact Time

Property Address

We serve Oak Island, Southport, St. James, and Caswell Beach.

Equipment Type

Manufacturer

Product Model Number or Name

Product Serial Number

Urgency

Selecting Urgent prioritizes your request for faster scheduling.

How Did You Hear About Us?

Describe the Problem

We typically respond within one business day to schedule your diagnostic visit.

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Need Immediate Help?

For urgent equipment failures, call us directly. Existing maintenance customers receive priority scheduling.

910-250-8050

What Happens Next

1
We review your request within 1 business day
2
We contact you to schedule a diagnostic visit
3
Technician diagnoses the issue on-site
4
We provide repair options and pricing
5
You approve before any work begins

Diagnostic Fee

There is a diagnostic fee for repair visits. This covers travel, on-site evaluation, and identifying the cause of the issue.

If you move forward with the repair, the diagnostic fee is applied toward the total cost of the work.

For active maintenance customers, this fee is waived.

For customers not on a maintenance plan, a credit card is required on file before scheduling the visit.

Service calls outside our normal service area may also include a travel surcharge based on time and fuel. We will confirm this before scheduling.

If the issue is fully covered under a manufacturer warranty, the diagnostic fee may be waived, subject to the equipment manufacturer's rules and approval.