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Privacy Policy

Grey Shark Pool Services - Privacy Policy

Introduction

This Privacy Policy outlines Grey Shark Pool Services LLC’s (“we,” “our,” or “the Company“) practices regarding information collected from users who access our website at https://greysharkpools.com/ (“Site”) or otherwise share personal information with us (collectively: “Users”).

Grounds for data collection

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter “Personal Information“, is necessary for the performance of our contractual obligations towards you and for providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What information do we collect?

We collect two types of data and information from Users:

  • “Non-personal Information” is unidentified and non-identifiable information about a User(s), which may be made available or gathered via your use of the Site. We are not aware of the identity of the User from which the Non-personal Information was collected. Non-personal Information that is being collected may include your aggregated usage information and technical information transmitted by your device, including specific software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time, etc.) to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g., pages viewed, online browsing, clicks, actions, etc.).
  • “Personal Information” is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:
    • Device Information: We collect Personal Information from your device. This information includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information related to your activity through the Site.
    • Registration or contact information: When you register or contact us on our Site, you will be asked to provide certain details, such as your name, e-mail or phone number, and other information.

How do we receive information about you?

We receive your Personal Information from various sources:

  • When you voluntarily provide us with your details to contact us on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third-party providers, services, and public registers (for example, traffic analytics vendors).

What information we collect?

We are committed to protecting your privacy. We do not rent, sell, or share Your information with third parties, except as outlined in this Privacy Policy.

We may use the information for the following:

  • Communicating with you – sending you notices regarding our services, providing you with technical information, and responding to any customer service issue you may have;
  • To communicate with you and to keep you informed of our latest updates and services;
  • To market our websites and products (see more under “Marketing”);
  • Conducting statistical and analytical purposes intended to improve the Site.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

Hosting and operating our Site;

  • Providing you with our services, including providing a personalized display of our Site;
  • Storing and processing such information on our behalf; 
  • Providing you with marketing offers and promotional materials related to our Site and services;
  • Performing research, technical diagnostics, or analytics;

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to:

  • Comply with any applicable law, regulation, legal process, or governmental request;
  • Enforce our policies (including our Agreement), including investigations of potential violations thereof;
  • Investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues;
  • To establish or exercise our rights to defend against legal claims;
  • Prevent harm to the rights, property, or safety of us, our users, yourself, or any third party;
  • To collaborate with law enforcement agencies and/or to enforce intellectual property or other legal rights.

User Rights

You may request to:

  • Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
  • Receive a copy of personal information you directly volunteer to us in a structured, commonly used, machine-readable format.
  • Request rectification of your personal information that is in our control.
  • Request the erasure of your personal information.
  • Object to the processing of personal information by us.
  • Request to restrict processing of your personal information by us.
  • Complain with a supervisory authority.

However, please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements. 

If you wish to exercise any of the rights mentioned above or receive more information, please contact our Data Protection Officer (“DPO”) via our online form or the postal address below.

Retention

We will retain your personal information for as long as necessary to provide our services and as required to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined, considering the type of information collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by relevant laws and regulations. 

We may rectify, replenish, or remove incomplete or inaccurate information at any time and in our discretion.

Cookies

We use cookies and similar technologies to keep this website working properly and to understand how visitors use the site.

What cookies do on this site
Cookies are small files stored on your device. We use them for:

  • Essential site functions (for example, basic performance and security features)
  • Analytics (to see which pages are visited and how the site is used so we can improve it)


Analytics (Google Analytics)
We use Google Analytics to collect information such as pages viewed, approximate location (based on IP address), device/browser type, and how visitors move through the site. We use this information to improve our website and services. We do not use Google Analytics to identify you by name, and we do not knowingly combine analytics data with information you submit through our contact forms.

Your choices
You can control cookies in your browser settings. You can usually:

  • delete existing cookies,
  • block cookies, or
  • set your browser to warn you before cookies are stored.


If you disable cookies, some site features may not work as intended. If you want to opt out of Google Analytics specifically, you can use Google’s opt-out tools (such as the Google Analytics Opt-out Browser Add-on) or adjust your browser settings.

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose. Accordingly, we encourage you to read each third party’s terms and conditions and privacy policy to which you choose to disclose information. 

This Privacy Policy does not apply to the practices of companies we do not own or control or to individuals whom we do not employ or manage, including any of the third parties to which we may disclose information as outlined in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the Site’s security and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain and prevent unauthorized use of any such information. We require any third party to comply with similar security requirements by this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied, or otherwise, that we will prevent such access.

Marketing (Text Messages)

If you choose to receive text messages from Grey Shark Pool Services LLC, we will use your mobile number to communicate about service and (if you opt in) occasional promotional messages.

What we may text you about
Text messages may include:

  • scheduling and arrival updates,
  • service-related communication (for example, access questions, follow-ups, or urgent pool/equipment notices),
  • billing or administrative messages (when applicable), and
  • optional marketing messages only if you have explicitly opted in.


Message frequency and carrier charges
Message frequency may vary. Standard message and data rates may apply, depending on your wireless plan.

Opting out / getting help
You can opt out at any time by replying STOP to any message. After you opt out, you may receive a final confirmation text. If you need help, reply HELP or contact us using the contact information on this website.

How we share texting data
We may share your mobile number and related messaging details with service providers who help us deliver texts (for example, messaging platforms and telecom providers). These providers are authorized to use this information only to provide services to us. We do not sell your mobile number.

Consent note
Your consent to receive text messages is not required to request service. If you provide a phone number through our forms, we may contact you by phone or text for service-related communication.

Corporate transaction

We may share information in the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation, or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, primarily online. The Site is not designed for or directed at children. Under no circumstances shall we allow minors to use our services without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. Suppose a parent or guardian becomes aware that their child has provided us with Personal Information without their consent. In that case, they should contact us via our online form or US Mail at the address below:

Updates or amendments to this Privacy Policy

We reserve the right to amend or revise the Privacy Policy periodically; material changes will be effective immediately upon displaying the revised Privacy Policy. The last revision will be reflected in the “Last modified” section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us via our online form or US Mail at the address below:

Grey Shark Pool Services LLC
5008 East Oak Island Drive
Unit 2, Ste 151
Oak Island, NC 28465

Last Modified: 08/28/2025